Call for Papers "knowing our customers and responding to their needs"

 As the CONUL representative on the editorial board of SCONUL Focus I want to let you know that the next issue of SCONUL Focus (issue 64) is on the theme “knowing our customers and responding to their needs”

The date for submission of articles is 30^th June 2015.  Articles are typically 1,500 to 2,000 words. SCONUL Focus is a professional journal and articles are generally practice rather than research based.

The theme ties into the work of SCONUL’s User Experience and Success Strategy Group – see http://www.sconul.ac.uk/page/user-experience-and-success  and for the terms of reference see    http://www.sconul.ac.uk/page/user-experience-and-success-strategy-group. You might wish to consider some of the topics pertinent to the work of this group in relation to article submission.

Specifically you may have some good practice examples related to:

Obtaining qualitative data (and acting on it) in relation to user needs and behaviour (customer journey mapping, ethnographic techniques, activities associated with CSE accreditation, focus groups  etc)

Specific service improvements instigated in relation to NSS feedback

Meeting the needs of specific user groups ( researchers, students with disabilities, international students, distance learners, etc)

The above is not meant to be an exhaustive list, but some ideas related to the broader theme.

Articles for consideration should be submitted to Steve Rose,

Chair, Editorial Team, SCONUL Focus

I am happy to answer any queries people considering submitting might have.

Helen Fallon

Deputy University Librarian

Maynoothf University