The call for chapters is now open for Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement. It will be edited by Joelle Pitts, Laura Bonella, and Jason Coleman and published in 2018 by ABC-CLIO/Libraries Unlimited.
The book will serve as a manual for anyone involved in serving or providing access to patrons outside of the physical library. The emphasis is on “practical application” and the tone will be closer to management/training manuals than heavy scholarly writing.
We seek proposals for short case studies, descriptions, best practices, testimonials and other examples of distance education services and resources. These will be used to augment each chapter with practical applications of the topic. The following areas would be of particular interest:
- Taking Stock of your Library
- Take stock (What services/resources are provided? How is your library communicating these? What relationships already exist?)
- Perform an access test
- Survey distance faculty
- Perform a market scan of similarly sized and populated institutions
- Collection Analysis
- Setting Goals
- User-centeredness
- Value of evidence-based decision making
- Guidance for setting long-term and short-term goals
- Mission - what do we want to see
- Needs analysis
- Universal Design
- How it works for distance/online patrons
- Mobile access and service
- How universal do you go? Drawing the line
- Reference for Online Patrons
- Models for point-of-need reference
- Models for appointment-based reference
- Examples of well-designed reference services for online learners
- Instruction for Online Patrons
- Synchronous instruction for online patrons
- Technology considerations
- Pedagogical considerations
- Asynchronous, self-paced instruction
- Chunking
- Embedding
- Customization
- Embedded Librarianship
- Models of embedded librarianship
- Time commitment
- Impact on student learning
- Relationship building
- Gatekeepers and portals
- Building relationships directly with online patron
- Marketing your Services and Resources
- Push vs pull marketing techniques
- Surveys as educational tools
- More marketing means more business - are you ready?
- Assess your marketing
- Advocating for Access
- Tech Services
- Library and campus IT
- Access for those overseas, behind firewalls, military bases, etc.
- Authentication. Is the authentication method problematic for online patrons?
- Licensing
- Interlibrary Loan
- Mailing physical items, who pays, how do they get them back, etc.
- Models for document delivery services
- Special Collections, reserves, reference, current periodicals, etc. – materials with special rules that limit access
Acceptance notifications will be sent by 15th April 2017.
Final submissions of no more than 800 words will be due by 15th June 2017.
Please feel free to contact Joelle Pitts with any questions about suitability of proposal ideas and the scope of the publication.
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