24
June is the deadline for the call for speakers for the CSGUK Annual Conference,
taking place on 28 November 2019 in Cardiff.
This
year’s conference theme is innovation. We are looking for speakers to share how
they are innovating to continue to provide excellent customer service in the
light of reductions in budgets, growing user demands and changes in strategic direction.
Topics
you might like to consider are:
Are you
doing more with less?
How are
you harnessing new technology and responding to “digital first” expectations?
Are you working with suppliers on new solutions?
What new
approaches are you using to transform your service culture / staffing
deployment ?
Have you
changed staff models/responsibilities to innovate within your service?
Have you
developed innovative feedback and/or engagement methods to understand your customers?
How are
you encouraging staff and customers to develop your service?
Has your
service taken a new direction?
Have you
taken any inspiration or ideas from outside the world of libraries to improve
your services?
What
have you tried but hasn’t worked?
What
service have you stopped delivering – tell us the story!
We’d
love to hear from you if you are able to answer any of the questions above.
We’re looking for people able to speak solo or as part of a duo or group. Slots
will include:
·
In-depth presentations for 30-45 mins: some of which may incorporate ‘Lightning
Strikes’ for immediate round table follow up discussion
·
Shorter presentations (20 mins)
·
Practical sessions to engage delegates
All of
your ideas are welcome as we seek to deliver another innovative and impactful
conference dedicated to customer service. If you are interested in speaking,
please contact Events Group Chair Helen Loughran a by 24 June 2019
Libby Homer
MA, MCLIP, PFHEA
University Librarian
University Library
Anglia Ruskin University
Chelmsford Campus
Bishop Hall Lane
Chelmsford
CM1 1SQ
01245 683763
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