Tuesday, July 8, 2014

Call for Speakers Customer Services

M25 Customer Services Group Conference
14th November 2014, London

 Following the huge success of last year’s conference ‘Professionalism and Engagement in Customer Service’ plans for this year’s Customer Services Group conference are well underway. This year’s conference title is ‘What does excellence really look like? Tangible examples of quality in customer service’

Call for speakers

Have you delivered something genuinely excellent in your organisation? How did you know it was excellent?

Have you developed an innovative way of measuring your quality of customer service?

Have you received a compliance plus rating for an element of Customer Service Excellence?

Have you received an award for an element of your customer service?

Have you received recognition from a customer group about an aspect of your service?
If you can answer yes to any of the above questions we’d love to hear from you. We’re looking for speakers able to deliver in depth presentations for 30-60 mins, but also a range of speed speakers with some quicker contributions, anything from 2-10 minutes! You might want to speak solo or be part of a duo or group. All of your ideas are welcome as we seek to deliver another interesting and innovative conference. If you are interested in speaking please contact erin.caseley@kcl.ac.uk

Matthew Brooke, Angus Brown, Erin Caseley, Jan Haines, Lis Hannon, Libby Homer & Christina Lewis



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